Bik Taka's Privacy Policy — Your data, our responsibility

Welcome to Bik Taka. Our Privacy Policy provides a complete overview of how your personal information is collected, used, stored, and protected. This policy applies to the biktaka.bet website, mobile application, and all of our associated services.

Bik Taka processes your data in accordance with international data protection laws and GDPR guidelines. By using our platform, you agree to this Privacy Policy. Please read it carefully.

This Privacy Policy is available in both Bengali and English. In the event of any discrepancy in meaning between the two versions, the English version shall prevail. For any questions, please contact us at support@biktaka.bet.

Bik Taka only collects information that is genuinely necessary to keep our services running smoothly. We never ask for excess or irrelevant data. The types of information we collect are outlined below:

We do not collect sensitive personal data such as religious identity, political opinions, or health information — unless legally required to do so.

Bik Taka uses the data it collects solely for specific, transparent purposes. We never misuse your information. Below is a full breakdown of how and why your data is used:

• Account Management: To create, verify, and maintain your profile.
• Transaction Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues quickly and effectively.
• Regulatory Compliance: To meet legal obligations required by licensing authorities.
• Personalized Experience: To recommend offers and games tailored to your preferences.
• Security Enhancements: To enhance the overall security and performance of the platform.
• Responsible Gaming: To provide timely support to users at risk of addiction.

We obtain your consent before sending any direct marketing messages. You can opt out of marketing communications at any time — either through your account settings or by contacting us directly.

Bik Taka never sells your personal data or shares it with third parties for commercial purposes. However, limited information may be shared in the specific circumstances outlined below:

1. Payment Processors: Necessary information is shared with approved payment gateways — including bKash, Nagad, and Rocket — to process transactions.
2. Legal Authorities: We may be legally required to disclose information pursuant to a court order or a lawful request from a regulatory authority.
3. Technology Partners: Cloud hosting and cybersecurity providers are bound by strict confidentiality agreements.
4. Audit & Licensing Authority: Limited data is shared with regulators during audits to maintain our gaming license.

Every third-party partner is contractually bound to uphold our privacy standards and may not use any data they receive for their own purposes.

Bik Taka uses cookies on its platform to make your experience smoother and faster. Cookies are small text files stored on your device that help the website recognize you.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly. Disabling analytics cookies will not affect your experience.

Bik Taka does not retain your data indefinitely. Each category of data has a defined retention period, set to balance legal requirements with business needs:

• Account Information: For the duration of account activity and up to 5 years after account closure.
• Transaction Records: A minimum of 7 years, as required by financial regulatory law.
• KYC Documents: 5 years from the date of verification, or 5 years after account closure.
• Support Conversations: 3 years from the date of last contact.
• Log Files: Up to 1 year for security purposes.
• Marketing Data: Deleted within 30 days from the date of consent withdrawal.

Once the retention period expires, data is securely deleted or anonymized. No personal information is kept longer than necessary.

Under Bik Taka's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact us — we will respond within 30 days.

To exercise any of these rights, email us at support@biktaka.bet and verify your identity with your account details. We will fulfil your request as promptly as possible within our legal obligations.

Bik Taka is a betting platform strictly for adults. Opening an account is strictly prohibited for anyone under 18. We do not knowingly collect or store any information from minors.

Age is verified at registration and confirmed through a government-issued ID during the KYC process. If a minor is found to have created an account using false information — whether discovered by us or reported — the account will be closed immediately and all associated data deleted.

Bik Taka follows industry-leading technology and practices to protect your personal data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• AES-256 Storage Encryption: All stored data is protected with industry-leading encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account logins.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Periodic audits conducted by third-party experts.
• Employee Training: All employees receive regular training on data protection.
• Access Control: Only authorized personnel are permitted to access specific data.

Please note that no one can guarantee 100% security on the internet. We do everything in our power to protect your data, but you should also keep your password strong and never share it with anyone.

Bik Taka reserves the right to update this Privacy Policy as needed. When significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A notice will be displayed upon logging into the platform.
• The update date at the top of this page will be revised accordingly.

Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We recommend visiting this page periodically to stay informed of any updates.

If you have any questions, concerns, or complaints about this Privacy Policy or the use of your personal data, please reach out to us through any of the channels below:

• Email: support@biktaka.bet
• Live Chat: Via the chat button at the bottom right of the platform.
• Support Ticket: By logging into your account and visiting the Support section.

Our data protection team will process your request within a maximum of 30 business days. If a complex case requires more time, we will let you know in advance.